Rundle Mall Management aims to provide you with a safe, secure and commercially viable environment in which to work and trade. In recent discussions with various traders we have discovered that not all retailers have a detailed understanding of the correct way to proceed when there is a potential shop lifter within their store.
To assist, following are the key steps that you could follow when you see a (potential) shop lifter conceal your merchandise;
- Ensure that you maintain continuous observation of the potential shoplifter.
- Depending on the circumstances, provide professional and attentive service by asking questions such as “can I be of further assistance?” or “how would you like to pay for those goods?”
- Discreetly call Rundle Mall Security on 0402 703 006 (or your Centre Management’s security provider) and request that they attend your store ASAP. The presence of a Security Officer is an effective deterrent to (potential) and actual shop thieves.
- Please ensure a detailed description of the persons of interest and what has been stolen is provided.
- Be mindful that neither you or the Rundle Mall Security Officer have a legal right to take hold of and search the bags (or person) of a potential shop lifter.
- Rundle Mall Management always recommend you call SA Police on 131 444 as they do have the right to search the potential shop lifter and prosecute if necessary. Involving SA Police is the most effective way of discouraging potential thieves into our precincts and increases the likelihood of stolen goods being returned.
- Once you have reported it to the police, call Rundle Mall Security and advise them of your case reference number – this will enable security to direct police to the offender if they are located.
- Should you see the shop lifter fail to pay for the merchandise after passing all points of sale, you can then ask to see inside the potential shop lifter’s bags. However, we urge that you exercise extreme caution at all times.
- If the shoplifter leaves your store before Security or the Police attend please give a detailed description of the person. (e.g. sex, height, hair colour, any standout clothing and also which way they went after they exited your store.)
If you are interested in senior members of the SA Police (SAPOL) providing your team with a security training session on the topics of shop theft prevention, managing aggressive clients, credit card fraud and counterfeiting, please contact Rundle Mall Management on 8203 7200.